Last Updated: October 25, 2025
MYFOOD (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your data when you use the MYFOOD mobile application, website, or any related services (“Platform”).
By accessing or using MYFOOD, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
When using MYFOOD, you may provide us with:
Personal Information: Full name, phone number, email address, and delivery address.
Payment Details: Card number, billing address (processed securely through our third-party payment gateway; we do not store your card information).
Restaurant Orders: Order details, preferences, delivery notes, and feedback.
Account Data: Login credentials, social login (Apple, Google, Facebook), and profile photo if provided.
When you use the Platform, we automatically collect:
Device Information: Model, OS version, IP address, browser type.
Location Data: To enable accurate delivery service (with your consent).
Usage Data: Clicks, page views, session duration, and interaction with features.
We may receive data from:
Delivery partners (e.g., Careem, Elite WhereGo, Keeta).
Restaurants integrated with our system.
Payment processors and analytics providers (e.g., Stripe, Google Analytics).
We use your data to:
Process and deliver your food orders efficiently.
Communicate order status and customer support updates.
Improve app performance and user experience.
Detect fraud, prevent misuse, and ensure platform security.
Send marketing messages (only with your consent).
We never sell or rent your personal information to third parties.
We may share your information with:
Restaurants and Delivery Partners: To fulfill your order.
Payment Gateways: To process transactions securely.
Customer Support Providers: To handle your inquiries.
Legal Authorities: If required by law or court order.
All partners are bound by confidentiality and data-protection obligations.
We retain your data only as long as necessary for operational, legal, or security purposes.
If you delete your account, we will remove or anonymize your data within 30 business days, unless retention is required by law.
We implement advanced technical and organizational measures to protect your data, including:
Encrypted data transmission (SSL/TLS).
Secure servers located in the UAE and EU.
Restricted employee access to user data.
Despite these efforts, no system is 100% secure. You use the Platform at your own risk.
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal data.
Withdraw consent for marketing.
Request a copy of your data in a portable format.
To exercise these rights, contact us at support@my-food.ae.
We use cookies and tracking technologies to:
Keep you signed in.
Analyze user behavior to improve performance.
Personalize offers and recommendations.
You may disable cookies in your browser settings, but some features may not function properly.
MYFOOD is not intended for users under 18 years old. We do not knowingly collect data from minors.
Your information may be processed outside your country (e.g., EU, UAE).
We ensure all transfers comply with applicable data-protection laws and adequate safeguards.
We may update this Privacy Policy from time to time.
The latest version will always be available at www.my-food.ae/privacy.
Significant changes will be notified via email or app notification.
For any questions or concerns, contact:
MYFOOD Customer Support
📧 Email: support@my-food.ae
📍 Dubai, United Arab Emirates
